Managing Your Skype for Business Call Center and Helpdesk communications is easy with Enghouse Interactive Software
Learn How Enghouse Interactive Software Enhances Your Skype for
Business Call Center and Helpdesk Communications!
TouchPoint Attendant (26-100 Agents) offers mid size organizations a more robust, cost effective Skype for Business Call Center and Helpdesk Communications solution!
Along with the features of Touchpoint agent, it also offers automatically pop-up caller information to provide personalized service.
- Extremely easy to set up and run with subscription based licensing.
- Improve operator engagement with a highly visual interface and daily call statistics
- Minimize call handling times with recent transfer destinations and contextual action menus.
- Reduce training needs with an intuitive and simplified interface.
- Achieve superior connection rates, with an accurate picture of staff availability
TouchPoint Agent (1-25 Agents) delivers a cost effective entry level Skype for Business Call Center and Helpdesk Communications solution!
- Download and deploy in minutes
- No IT infrastructure needed
- Greater understanding of your call traffic and reason for calls with call wrap-ups
- Personalized customer experience with Salesforce CRM data pop-up
- Richer presence and status information for accurate reporting and decision making
- Streamline call handling with an intuitive and simplified interface
- Subscription base licensing (Op-Ex model) removing costly IT infrastructure dependencies
Communications Center (100+ Agents) delivers a robust Skype for Business Call Center and Helpdesk Communications solution!
- Skype Reception console for profession call handling
- Integrated Agent Desktop console for all Skype call handling
- Intelligent, flexible skills-based routing for any Skype for Business call center and helpdesk communications
- Integration with Microsoft Dynamics CRM
- Self-Service – from speech recognition, touch-tone, mobile and web self-service and more…
Enghouse Interactive’s Contact Center applications will improve your Skype for Business call center and helpdesk communications!
If you wish to receive more information, see a web demo or evaluate our Skype for Business Call Center and Helpdesk Communications software, please fill in form below and the appropriate links will be sent to you.
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